Frequently Asked Questions

KYC (Know Your Customer) is an identity verification process required to confirm your real name, age and address. pkr98 uses KYC to comply with anti-money laundering obligations, prevent underage access and protect all players on the platform. You will typically need to submit a valid CNIC (Computerised National Identity Card) or Pakistani passport, a proof of address document and in some cases a selfie or liveness image. KYC must be completed before your first withdrawal.

No. pkr98 strictly enforces a one-account-per-person policy. Opening or operating multiple accounts — whether using different email addresses, phone numbers or payment methods — is a breach of the Terms & Conditions and may result in all associated accounts being permanently closed and any balances forfeited. If you have lost access to an existing account, please contact support rather than registering a new one.

pkr98 accepts a valid, unexpired CNIC (Computerised National Identity Card) or Pakistani passport as your primary identity document. For proof of address, a recent utility bill, bank statement or other government-issued document dated within the last three months is typically sufficient. All documents must be clearly photographed or scanned — cropped, edited or obscured documents will be rejected and may result in account suspension.

On the pkr98 login screen, click the "Forgot password?" link and enter the email address associated with your account. You will receive a password reset link. If you no longer have access to that email address, contact our support team at [email protected] with your verified identity details and we will assist you through our secure account recovery process. Never share your password with anyone.

pkr98 displays your account balance in Pakistani Rupees (PKR), making it easy to track your spending in a familiar currency. Minimum and maximum deposit limits are set by the Operator and may vary depending on the payment method you use. Current limit details are displayed in the cashier section of your account. There is no single universal minimum — check the cashier for the specific method you intend to use.

Withdrawal processing times depend on the payment method you select, your account verification status and the volume of pending withdrawal requests at the time. Once your request is approved by the Operator's compliance team, the transfer is initiated to your chosen payment account. Timelines referenced on the platform are estimates only and no specific processing time is guaranteed. If a withdrawal is delayed beyond a reasonable period, contact support at [email protected].

No. pkr98 requires that withdrawals are processed back to the same payment account or method used for the original deposit, as part of standard anti-money laundering procedures. You cannot withdraw to a different bank account, mobile wallet or third-party account. This policy exists to protect all users and ensure the integrity of financial transactions on the platform. If your original payment method is no longer available, contact support for guidance.

The pkr98 Operator does not typically charge fees on deposits or withdrawals. However, your bank, mobile wallet provider or payment processor may apply their own transaction charges, currency conversion fees or service costs. These third-party fees are entirely outside pkr98's control and are your responsibility. We recommend checking with your payment provider before initiating a transaction if you are concerned about potential charges on their end.

Yes. Cricket is one of the most prominent betting categories on pkr98, reflecting the sport's enormous following across Pakistan. You can place pre-match and live in-play bets on Pakistan Super League (PSL) fixtures, ICC T20 World Cup matches, ODI World Cup tournaments, Champions Trophy, bilateral Test series and domestic cricket events. All match results are determined by the relevant cricket authority — pkr98 does not claim any affiliation with the PCB, ICC or PSL.

In-play betting allows you to place wagers on a sporting event while it is already in progress. Odds update in real time to reflect the current score, match situation and remaining time. You can bet on outcomes such as the next wicket, next runs milestone, match winner, over-by-over scores and more — depending on the event. In-play markets can open and close quickly, so act promptly. Once a bet is accepted and confirmed, it cannot be cancelled.

RTP stands for Return to Player — a percentage that indicates the theoretical long-term payout of a slot game. For example, a game with 96% RTP will, in theory, return PKR 96 for every PKR 100 wagered over a very large number of spins. RTP is a statistical average across millions of rounds and does not predict individual session outcomes. A high RTP does not mean you will profit in a given session. Always check a game's RTP in its information panel before playing.

pkr98 is built with a mobile-first interface, fully optimised for smartphones and tablets across all major operating systems. The platform loads directly through your mobile browser without requiring a separate download. This ensures Pakistani users across Karachi, Lahore, Islamabad, Rawalpindi and other cities can access all features — sports betting, live casino, deposits and account management — directly from their preferred mobile device with no installation required.

Wagering requirements (also called rollover conditions) specify how many times you must wager a bonus amount before it can be converted to withdrawable cash. For example, if you receive a PKR 5,000 bonus with a 10x wagering requirement, you must place qualifying bets totalling PKR 50,000 before withdrawing associated winnings. Not all game types count equally towards clearing wagering requirements — check the specific bonus terms for eligible games and any bet-size restrictions.

No. Bonus funds cannot be withdrawn until all applicable wagering requirements have been met in full. Attempting to withdraw before clearing wagering requirements will typically result in the bonus and any associated winnings being forfeited. If you decide you no longer want to participate in a bonus, you may forfeit it in your account settings — this will remove the bonus balance and any winnings linked to it, but will leave your original deposit balance intact for withdrawal.

Yes. pkr98 runs regular promotions for existing players beyond the initial welcome offer. These may include reload bonuses, free bet credits during major cricket events such as the PSL or ICC tournaments, cashback offers, seasonal campaigns and loyalty-linked rewards. All active promotions are listed in the promotions section of the platform. Eligibility, terms and duration vary by offer — check each promotion's individual terms carefully before participating.

If your pkr98 account is suspended due to a breach of the Terms & Conditions — such as multi-accounting, bonus abuse or fraudulent activity — any active bonuses, pending free bets and associated winnings may be forfeited in full. The Operator reserves the right to reclaim bonus funds in such circumstances. Withdrawable real-money balances may be returned to the source after all compliance checks are completed, subject to the specific circumstances of the suspension.

Yes, pkr98 is strictly for adults. You must be at least 18 years old — or the higher minimum age required by the operator's license jurisdiction — to create an account or participate in any betting or gaming activity. Age verification is enforced through the KYC process. If an account is found to be held by an underage user, it will be suspended immediately and all funds dealt with in accordance with applicable policies. Underage gambling is illegal and strictly prohibited.

pkr98 provides deposit limits, loss limits and session time limits directly within your account settings under the responsible gambling section. You can set daily, weekly or monthly limits in PKR. Reductions take effect immediately, while increases are subject to a mandatory cooling-off period before they apply. These tools are designed to help you manage your gaming activity proactively. We encourage all players to set limits before they begin, rather than after a problem develops.

Self-exclusion is a firm account suspension tool that prevents you from accessing pkr98 for a defined period — from 6 months up to 5 years — or permanently. Once activated, self-exclusion cannot be reversed until the full chosen period has elapsed. To self-exclude, navigate to the responsible gambling section of your account settings or email [email protected] with the subject line "Self-Exclusion Request". If you are concerned that gambling is affecting your wellbeing, please use this tool and seek professional support.

No. pkr98 does not claim to hold a gambling license issued by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan or any Pakistani provincial authority. Online gambling may be restricted in Pakistan under the Prevention of Gambling Act, 1977. pkr98 does not provide legal advice. Players are solely responsible for understanding and complying with all applicable laws in their jurisdiction before using the platform. Please consult a qualified legal professional if you are uncertain.

If you suspect that someone has gained unauthorised access to your pkr98 account, change your password immediately using the "Forgot password?" function and then contact our support team at [email protected] without delay. Provide as much detail as possible about the suspected unauthorised activity. Our security team will investigate and may temporarily freeze your account while the matter is reviewed. Never share your login credentials with anyone — pkr98 staff will never ask for your password.